Cancellation policy
Please give us at least 24 hours’ notice if you need to cancel or reschedule. Cancellations made with less than 24 hours’ notice may be subject to the applicable booking or cancellation fee.
Q & M salon information
Policies & privacy.
Please read these details before booking. They help us protect your appointment time, provide services safely and respond fairly to every client.
Late arrivals & no-shows
If you expect to be 15 minutes late or more, please call us on 01 555 2276 so we can check whether your service can still go ahead. Depending on the remaining time, we may need to shorten, adjust or reschedule the appointment. For Treatwell bookings, arriving more than 20 minutes late without contacting us may be treated as a late cancellation or no-show, and the applicable fee may be charged through Treatwell.
Patch tests
A patch test is required 24–48 hours before any hair colour service. Please arrange this with the salon before your colour appointment. We may be unable to carry out the service without a valid patch test.
Appointment requests
An email request is not a confirmed booking. Your appointment is confirmed only after our team replies and agrees the service, date and time. Treatwell bookings are managed under the confirmation and terms shown in Treatwell.
Privacy notice
We use the information you provide—such as your name, contact details and requested service—only to respond to your enquiry and manage your appointment. We do not sell your personal information. We share it only with service providers needed to process your booking or communication, or where required by law. Please do not include sensitive medical information in the general message box; call us if a treatment may require a private consultation.